Lost bookings
Guests ask questions, encounter friction and leave before completing a booking. Resolve helps address those moments.
AI CONCIERGE FOR HOTELS & HOSPITALITY
Your hotel’s AI Concierge for every guest conversation.
Meet your hotel’s AI Concierge. Resolve answers guest questions, takes action, escalates to your team when needed and learns from every conversation — turning guest support into bookings, ancillary revenue, faster service and better stays.
Guest · Can I arrange an airport transfer for tomorrow?
Resolve · Absolutely. I can arrange that for you. Would you like me to add the transfer to your booking?
✓ Transfer request created
Built around your hotel. Designed for your guests.ANSWER · ACT · ESCALATE · LEARN
THE AI CONCIERGE OPPORTUNITY
Your guests are talking.
Your AI Concierge should be listening.
Every question contains information — about what guests need, where they get stuck, what they are willing to buy and where the experience is breaking down.
Missed revenue
Questions about transfers, breakfast, upgrades and experiences can become opportunities instead of support tickets.
Operational friction
Your team spends valuable time answering repetitive questions while genuine issues wait for attention.
THE RESOLVE DIFFERENCE
More than an AI Concierge chatbot.
01
ANSWER
Understand your hotel's context.
02
ACT
Move the conversation forward.
03
ESCALATE
Bring in your team when needed.
04
LEARN
Learn from every conversation.
05
IMPROVE
Make the next conversation better.
A traditional AI Concierge answers questions. Resolve is designed to understand your hotel, take action, hand off with context and become more useful as conversations accumulate.
WHAT YOUR AI CONCIERGE CAN DO
Built to do more than answer.
Resolve combines hotel-specific knowledge, action, configurable human handoff and conversation intelligence.
AI Concierge answers
Use your website, policies, FAQs and documents to give relevant answers in your hotel’s voice.
AI Concierge acts
Turn questions into requests, recommendations and opportunities instead of sending guests elsewhere.
AI Concierge escalates
Know when a human should step in, with context carried through so the guest doesn’t have to start again.
AI Concierge learns
Surface recurring questions, friction and patterns so your hotel can continuously improve.
AI CONCIERGE INTELLIGENCE
Your AI Concierge, with a view of the
entire guest experience.
See what guests are asking, where opportunities are emerging, what needs your team’s attention and what is changing over time.
AI CONCIERGE VS CHATBOT
Don’t just deflect the guest.
Resolve the conversation.
Typical chatbot
Guest asks a question
Generic answer
FAQ or help article
“Contact our team”
Unresolved
Resolve
Guest asks a question
Understands hotel context
Answers or takes action
Escalates with context when needed
Resolved ✓
CONFIGURABLE AI CONCIERGE
You decide how much autonomy your AI Concierge gets.
Resolve doesn't force your hotel into a black-box automation model. Start with control, then increase autonomy as confidence grows.
Escalation policyHotel settings
Human alwaysAI + HumanAI by default
Escalate when needed
Resolve handles routine conversations and brings your team in when the situation crosses your defined threshold.
AI CONCIERGE FOR HOSPITALITY
Built for the moments that matter.
AI Concierge for hotel bookings
Answer pre-booking questions instantly and identify where guests are getting stuck.
OUTCOME · MORE COMPLETED BOOKINGSAI Concierge for hotel upselling
Turn questions about transfers, breakfast, upgrades, late checkout, dining and experiences into opportunities.
OUTCOME · MORE REVENUE FROM EVERY GUESTAI Concierge for guest support
Handle repetitive questions about Wi-Fi, parking, facilities, housekeeping, check-in and policies.
OUTCOME · MORE TIME FOR YOUR TEAMAI Concierge for guest experience
Identify emerging patterns in complaints and unresolved conversations before they become bigger problems.
OUTCOME · BETTER GUEST EXPERIENCETHE BUSINESS IMPACT
Turn your AI Concierge from a support tool
into a growth lever.
BookingsRevenue recovered
UpsellsAncillary revenue
OperationsHours saved
ExperienceFriction prevented
The value isn't just in how many conversations AI handles. It's in what those conversations do for the hotel.
AI CONCIERGE FOR HOTELS
A smarter AI Concierge for hospitality teams.
Resolve is an AI Concierge for hotels that can answer guest questions using your hotel’s own knowledge, help with bookings and guest services, identify upsell opportunities, escalate conversations to your team with context, and surface recurring guest needs. For hotels exploring AI guest support, hotel conversational assistant, hotel automation and AI hotel concierge solutions, Resolve is designed around the actual work your team needs to get done.
AI CONCIERGE FOR HOTELS
Give your hotel an AI Concierge that does more than answer.
Discover where your hotel is losing bookings, missing revenue and creating unnecessary operational work — and see what an AI Concierge built around your hotel can change.
Get a hospitality demo →